Refund & Cancellation Policy

Last updated: 11 August 2026

This policy applies to professional trade marketing services provided by Nodeenginepoint Trade Marketing for distributor promotion support. It does not cover retail product sales, shipping of consumer goods, or online checkout—none of which are offered on this website.

Informational pricing

Price ranges shown on service pages are guides only. Binding fees appear in a written statement of work or invoice. No payment is taken through this website.

Deposits

Projects typically require a deposit (often 30–50% of the agreed fee) before creative production, POS manufacturing coordination, or field deployment begins. Deposits reserve team time and third-party slots (printers, promoters, venues).

Eligibility for refunds

• Full refund of unused fees: If we cancel a confirmed engagement for reasons within our control before work starts, prepaid fees for that engagement are refunded in full within 14 business days.
• Partial refund: If you cancel after work has begun but before materials are produced or field teams are booked, we refund the unused portion after deducting documented hours and non-recoverable third-party costs.
• No refund for completed work: Deliverables already provided (briefs, kits produced to your approval, briefings delivered, activation days completed) are non-refundable.

Non-refundable items

• Custom POS or merchandising materials already printed or fabricated to an approved artwork.
• Promoter, sampling, or venue fees already committed with suppliers.
• Travel booked for field support at your request.
• Third-party retailer co-op placements already purchased in your name or on your instruction.

Cancellation by the client

Provide written notice to hello@nodeenginepoint.digital. Cancellations received 10 or more business days before a scheduled activation or briefing are eligible for the partial-refund treatment above. Shorter notice may forfeit the deposit if suppliers cannot be released.

Rescheduling

We will attempt one complimentary reschedule when stock delays or retailer constraints change dates, provided notice is given at least 5 business days ahead and suppliers agree. Additional reschedules may incur a reasonable administrative fee stated in writing.

No-shows and delayed approvals

If client stakeholders or distributor teams fail to attend a booked briefing without 24 hours’ notice, the session fee remains due. Delays in artwork or mechanic approval that push production past agreed windows may require revised quotes; prepaid amounts apply to the revised plan rather than automatic refunds.

Work already started

Once strategy drafting, store listing, artwork adaptation, or supplier coordination has started, fees covering those phases are earned. Remaining unused phases may be refunded or credited toward a revised scope at our mutual agreement.

Refund process and timing

Email a refund request with your company name, invoice number, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original bank transfer method within 14 business days after confirmation. Currency is typically Thai Baht unless the statement of work specifies otherwise.

Exceptions

Mandatory consumer protections under Thai law, if applicable to your status, take precedence over this policy. Force majeure events (severe weather, government restrictions, sudden retailer bans) may lead to credits or rescheduling rather than cash refunds when costs are already sunk with suppliers.

Contact for refund requests

Nodeenginepoint Trade Marketing, 17/699 Soi Senanikom 1, Phaholyothin Rd., Ladprao, Bangkok, 10230, Thailand. Phone: +66 0-2570-1829. Email: hello@nodeenginepoint.digital.